FAQS

General

Life is a Mesh is a design and textile company based on sustainability. Mesh enables creative people to build brands and create projects with unique pattern designs and sustainable fabrics.

Our team includes textile and surface designers that breathe creativity in everything they do, working with several techniques, from hand-painted in watercolour, acrylic and ecoline, to hand-drawn in pen and digital.

Our model is ideal for creative businesses and independent creatives who are looking for high quality, premium products and don't want to manage large inventories or commit to longer print runs.

We ship worldwide! You can check the delivery costs during the purchase process. Please note that the delivery costs change according to the type and quantity of products present in your cart, as also country of delivery.

We wait 24 hours after you place your order before we start making it. Within these 24 hours you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts about your design get in touch with our friendly customer service team who will be more than happy to help and can offer a full refund. After 24 hours, since we already invested in the ink, transfer paper, materials and the workforce time specifically for your order we are not able to cancel your order.

Visa

Mastercard

American Express

Paypal

Please note: We do not accept cash on delivery or installments as payment.

Our products are sold in Euros so your orders will be placed in this currency and so will be the payment.

Clothing

Each shirt and scarf is handcrafted one by one in Lisbon, Portugal.

Our fabrics are recycled from plastic waste in oceans and landfills.

Our designs are unique and created by our team.

The shirts have an oversized fit and they are unisex.

Short Sleeve Shirts

We offer five sizes for children and adults, from XS to XL. You can find the size guide in the page of each Shirt.

Scarves

We offer an unique size ~70 x 70 cm.

f you are not satisfied with an item, you have 5 days after receiving your order to exchange it for any size or request a refund. It’s very simple!

1. Email us at hello@lifeisamesh.com to start a return or reimbursement request before mailing your package to us. Please include all relevant information along with a photo of the issue and order number if applicable, for quicker processing.

2. Send your order to Apartado 23306, 1171-306 Lisboa. Note that we do not offer prepaid return labels, so once you hear back from us with instructions, simply choose the shipping service that’s most affordable or convenient for you, at your own expenses.

When making exchanges and returns, please bear in mind that:

Any items returned must be in the same condition in which you received them. Customised garments and accessories cannot be exchanged or returned. When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that Life is a Mesh will not accept carriage due or payment on delivery and will not pay the delivery or return charges.

Face Masks

We have the wish to help everyone being protected together with beautiful patterns.

We offer five sizes, for children and adults. You can find all details in the product page.

Please note: We do not produce masks with personalized dimensions. In order to keep our service level, these are the measures at your disposal.

Contamination from you to others: effective, with caution while using. The use of these masks prevents contamination to external persons in case of you being infected.

Contamination of others to you: partially effective. The masks incorporate TNT (Nonwoven Fabric) used in surgical masks that offer protection from large particles and fluids. However, the effectiveness may be lower and may decrease over time of use.

The reusable mask must be handled correctly, in accordance with health organizations guidances:


Hygienization of the hands, with water and soap or with a solution based on alcohol before putting on the mask;
Placing the mask with the inner side towards the face, and the outer side facing out;
Adjusting the rigid end of the mask to the nose, covering the mouth, the nose and chin, making sure there are no spaces between the face and the mask;
the mask should not be touched while the mask is in use; if that happens, wash your hands immediately;
The used mask should be washed before reuse;
If you accidentally get your mask wet, you should replace it with a dry one as soon as possible. The wet mask should be washed before reuse;
The mask should be removed from the back (not touching the front of the mask), holding the ties or elastics;
The mask should be placed individually in a closed plastic bag, until it's put in the washing machine;
the hands must be washed again at the end of use, and handling the mask.

Masks should be washed using a standard, complete wash cycle at 60°C with detergent after each use.

If you receive a flawed or damaged order, you have 5 days after receiving your order to request a refund a replacement. It’s very simple!

1. Email us at hello@lifeisamesh.com to start a return or reimbursement request before mailing your package to us. Please include all relevant information along with a photo of the issue and order number if applicable, for quicker processing.

2. Send your order to Apartado 23306, 1171-306 Lisboa. Note that we do not offer prepaid return labels, so once you hear back from us with instructions, simply choose the shipping service that’s most affordable or convenient for you, at your own expenses.

Please bear in mind that Face masks cannot be exchanged for health and safety reasons.

Printed fabrics

Life is a Mesh sells fabrics based on recycled polyester for: swimwear, sportswear, interior and home décor, upholstery, non-stretch fashion, shoes, accessories, crafts, among others.

Same quality as virgin polyester

Reduced carbon footprint (less 75% CO₂ emissions than virgin polyester)

Less 90% water used comparing to virgin polyester

Less dependence on petroleum as raw material

Less waste in landfills and oceans

All of our fabrics are certified according to international standards, in terms of harmful substances and human-ecological perspective.

Yes, you can order our fabric sample pack here to see, feel and get more information on our fabrics.

Yes, you can order a printed fabric sample of any of our design before commit to a purchase. Our fabric sample is a 20 cm x 20 cm fabric piece for you to guarantee that you are choosing the right fabric and pattern design. To start this process reach us at hello@lifeisamesh.com.

No, there are no minimum quantities requirements. You can start your order with 1 meter of any of our printed fabrics.

In the printed fabric product page, the picture with a ruler of 20 cm x 20 cm correspond to the exact dimensions of the pattern design.

If you receive a flawed or damaged order, we are always willing to replace or refund it according to the following process:

Email us at hello@lifeisamesh.com to start a return or reimbursement request before mailing your package to us.

Please include all relevant information along with a photo of the issue and order number if applicable, for quicker processing.

We do not offer prepaid return labels, so once you hear back from us with instructions, simply choose the shipping service that’s most affordable or convenient for you, at your own expenses.

You have 5 working days to let us know if there is an issue. Check your order promptly after you receive it to avoid missing the window.

Pattern Designs

Yes, you can do it by purchasing any of our designs.

After your purchase, you will receive an email with a downloadable link with your design file in high resolution. 

You can find two types of design exclusivity:

Non-exclusive designs that are not exclusive to anyone or company / brand and  can be free or paid. This non-exclusive license allows you to use the design for digital and physical unlimited reproduction such as clothing, t-shirts, homeware, stationery, accessories, posters, postcards, websites, ebooks, magazines, packaging, other promotional/marketing media and commercial merchandise for resale.

Exclusive designs that only you or your company / brand has use of, meaning that designs are sold with a one-off exclusive license and once a design is sold it became instantly unavailable to others. As non-exclusive designs, the exclusive license allows you to use the design for digital and physical unlimited reproduction such as clothing, t-shirts, homeware, stationery, accessories, posters, postcards, websites, ebooks, magazines, packaging, other promotional/marketing media and commercial merchandise for resale.

No, there are no requirements when using free pattern designs, however we ask you to credit us or on your website or on your social media (@lifeisamesh) to reward our work. Please note that for free pattern designs, we reserve the right to promote our designs on your pieces in our communication channels.

If you purchase a non-exclusive license you will receive .jpeg image(s) at the specified size when purchasing. This file can be opened in any image viewer and editor.

If you purchase an exclusive license you will receive .jpeg image(s) at the specified size when purchasing. This file can be opened in any image viewer and editor. In addition, you can also receive .ai or .psd image(s) depending on how the design was built and at the specified size when purchasing. If the image is in .ai you can customize it further on Adobe Illustrator or in .psd on Adobe Photoshop. It may also include any additional assets that the designer has uploaded - i.e. extra colourways, preparatory works & scans.

Pattern designs are not returnable or refundable once they have been purchased/downloaded, since they are a digital product. If your purchase is proven defective notify us within 5 days at hello@lifeisamesh.com. We will provide an update to that item.

Further questions?

If you have any further questions, which aren't answered by this guide, then please don't hesitate to get in touch with us at hello@lifeisamesh.com.